How to delete your TrueTo data

What data TrueTo collects

Using the TrueTo Android app requires an account: every user signs in with Google. TrueTo does not collect your contacts, location, or browsing activity. Here is what it does collect:

• Account data: the TrueTo authentication service stores your email, name, account ID, subscription status and tier, and your synced scan results and decisions.
• Firebase Installation ID: an anonymous identifier, generated automatically for each installation of the app. The app sends it to Google Firebase so it can download up-to-date automation configuration. It is not linked to your identity or to any account.
• Crash reports: if the app crashes, it sends an automatic crash report to Google’s Crashlytics service. You can turn crash reporting off in Settings → Privacy, which stops future reports.
• Usage analytics: off unless you opt in. If you do, the app sends anonymous scan events to Google Firebase Analytics.

The Firebase Installation ID is stored on your device and processed on Google’s infrastructure as part of Firebase. Crash reports and usage analytics events are held by Google’s Crashlytics and Firebase Analytics services. Account data is held on the TrueTo authentication service, on Google Cloud in the United States.

Uninstalling the app permanently removes the Firebase Installation ID and all locally stored app data from your device. It does not delete your account data from the server.

For full background on each item, see our Privacy Policy.

Before you delete

• Use Download my data in the app to export a copy of your account data.
• To end a paid subscription, cancel it in Google Play. Uninstalling the app or deleting your account does not cancel it.

How to delete your data

To delete your account data, delete your account in the app (see Delete your TrueTo account below). Uninstalling the app does not delete it. For the anonymous identifier on your device, uninstalling the app is the most complete and immediate way.

To remove the identifier, uninstall the TrueTo app:

1. Press and hold the TrueTo app icon on your device.
2. Tap Uninstall (or drag the icon to Uninstall), then confirm.

Uninstalling does not delete your account data from the server. Delete your account first (see below).

To keep the app installed, clear its storage instead:

1. Open Settings on your Android device.
2. Go to Apps → TrueTo.
3. Tap Storage (or Storage & cache).
4. Tap Clear storage (or Clear data) and confirm.

Clearing storage discards the current Firebase Installation ID and all cached configuration. The app will generate a new, unrelated identifier the next time you open it.

To ask about your data or make a written deletion request, email privacy@trueto.app.

The anonymous installation identifier is not linked to any account or contact details, so we cannot look up or identify the identifier that belongs to a specific person. Uninstalling the app or clearing its storage is the reliable way to delete it. Your account is linked to the email you provided, so we can identify and delete it on request.

Delete your TrueTo account

Every user has an account, on the free tier and with Extra Settings. You can remove your account data yourself, except as described under Kept below:

1. Open TrueTo.
2. Go to Settings → Account.
3. Tap Delete my account and confirm.

Deleting your account erases, across all of the devices you are signed in on:

• Your email address
• Your name and account ID (from Google sign-in), except as described under Kept below
• Your subscription link and tier (the account-side record that lets Extra Settings follow you across devices)
• Your synced scan results and decisions

You don’t need the app, or to reinstall it, to delete your account. Email privacy@trueto.app from the address on your account and ask us to delete it, and we delete it and the data listed above.

Deleting your account does not cancel a paid subscription on its own. See Subscriptions below for how billing is managed in Google Play.

What is deleted and what is kept

Deleted when you uninstall the app or clear its storage:

• The Firebase Installation ID stored on your device
• All automation configuration cached on your device

Deleted when you delete your account:

• Your email, name, account ID, subscription link and tier, and synced scan results and decisions. They are removed from the TrueTo authentication service and across all of your signed-in devices, except as described under Kept below.

Kept:

• For the anonymous installation identifier, nothing on TrueTo systems. The installation identifier is processed on Google’s infrastructure as part of Firebase. See the Firebase Data Processing and Security Terms for Google’s handling and retention.
• Your account data is held on the TrueTo authentication service (Google Cloud, United States) until you delete the account.
• A debug report is kept for 90 days and then automatically deleted. If you sent one from a version of TrueTo earlier than 6.1 while you were signed in, it is stored with your account ID until then, even if you delete your account.
• If you delete your account while a subscription bought with it still exists in Google Play, Google Play’s next notification about that subscription leads the TrueTo authentication service to keep a hashed copy of the purchase token with the product ID, the time, and your old account ID. That record stays unless the subscription is later linked to an account.
• The service’s logs also record your account ID with subscription events and errors. Deleting your account does not remove entries already written.

Retention: The Firebase Installation ID exists only while the app is installed on your device. Account data is retained until you delete your account, after which it is removed, except as described under Kept above. Crash reports, and usage analytics events if you opted in, that the app has already sent are held by Google’s Crashlytics and Firebase Analytics services. Uninstalling the app or clearing its storage does not remove them. To ask about them, see Contact below. TrueTo applies no additional retention period of its own for the anonymous data outside your account.

Subscriptions

If you subscribed to a paid plan, the payment and billing are recorded by Google Play, not by TrueTo. Uninstalling the app or deleting your account does not cancel a subscription. To cancel or manage it, open the Google Play Store → your profile → Payments & subscriptions → Subscriptions.

Payment and billing data is held by Google Play under Google’s privacy policy. TrueTo never receives it.

Questions

Does uninstalling the app delete my account?

No. Uninstalling does not delete your account data from the server. Delete your account in the app first.

Does deleting my account cancel my subscription?

No. Uninstalling the app or deleting your account does not cancel a subscription. You cancel or manage it in Google Play.

Can I keep a copy of my account data?

Yes. Before deleting, use Download my data in the app to export a copy of your account data.

Can you delete my account for me?

Yes. Email privacy@trueto.app from the address on your account. You don’t need the app, or to reinstall it.

Can you look up my installation identifier?

No. The installation identifier is not linked to any account or contact details, so we cannot look up or identify the identifier that belongs to a specific person. Uninstalling the app or clearing its storage is the reliable way to delete it.

Is a debug report deleted with my account?

No. A debug report is kept for 90 days and then automatically deleted. If you sent one from a version of TrueTo earlier than 6.1 while you were signed in, it is stored with your account ID until then, even if you delete your account.

Does uninstalling remove crash reports the app already sent?

No. Crash reports, and usage analytics events if you opted in, that the app has already sent are held by Google’s Crashlytics and Firebase Analytics services. Uninstalling the app or clearing its storage does not remove them.

Contact

Questions about deleting your data? Contact us at privacy@trueto.app.